Overview
Digital experience analytics platform providing session replay, interaction maps, and struggle detection. Captures user sessions to identify UX issues, conversion blockers, and application errors across web and mobile.
Detection Capabilities
- Signature count
- 1
- Detection methods
- network
Performance Impact
Performance Impact
- Requests per page
- 1
Common Mistakes
- 1 Not masking sensitive form fields and personal data visible in session recordings
- 2 Deploying session recording without explicit consent, treating it as a functional necessity
- 3 Failing to conduct a DPIA before deploying on pages handling financial or health data
Compliance Considerations
Records complete user sessions including all interactions and page content. Similar compliance profile to other session recording tools — explicit consent is recommended. Configure data masking for all sensitive fields. Glassbox processes data that may include personal data visible on screen — a DPIA is recommended before deployment.
Related Services
CrazyEgg
High CrazyEgg
CrazyEgg is a website optimisation tool that provides heatmaps, scroll maps, click reports, and session recordings to help organisations understand how users interact with their web pages. It captures detailed interaction data including mouse movements, click positions, and scroll depth, which is visualised through overlay reports on page screenshots. CrazyEgg is often deployed by marketing and UX teams seeking quick visual insights without the complexity of full analytics platforms. Like all session recording tools, it carries elevated data protection risk because it can inadvertently capture personal data displayed on screen or entered into form fields.
2 detection signatures
Fullstory
High Fullstory
Digital experience analytics platform providing session replay, heatmaps, and event analytics. Captures user interactions including clicks, scrolls, and form inputs to analyse user behaviour and identify friction points.
1 detection signature
Hotjar
High Contentsquare (Hotjar)
Behaviour analytics platform providing session recordings, heatmaps, and on-site surveys. Captures mouse movements, clicks, scrolls, and form inputs in real time. Now part of Contentsquare. Among the highest-risk analytics tags - session recordings can inadvertently capture sensitive personal data displayed on screen.
6 detection signatures
LogRocket
High LogRocket
Session replay and product analytics platform. Records user sessions including DOM changes, network requests, and console logs. Provides error tracking, performance monitoring, and user journey analysis.
1 detection signature
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