Skip to main content
Pendo logo
Analytics Medium complexity

Pendo

por Pendo

Define cookies
Sim
Envia PII
Não
Rastreamento entre sites
Não
Consentimento necessário
Analytics
Mecanismo de transferência
Standard Contractual Clauses
Cookies
_pendo_visitorId.XXXXX_pendo_accountId.XXXXX_pendo_meta.XXXXX

Visão Geral

Product analytics and in-app guidance platform. Tracks feature usage, user journeys, and product engagement. Provides in-app guides, tooltips, and surveys. Used by product teams to understand feature adoption and guide users.

Capacidades de Detecção

Signature count
1
Detection methods
network

Impacto no Desempenho

Impacto no Desempenho

Tamanho do script
60 KB
Requisições por página
1

Erros Comuns

  • 1 Not configuring page URL sanitisation, allowing Pendo to capture URLs containing personal data
  • 2 Treating in-app guidance and product analytics as a single consent category when they have different requirements
  • 3 Passing personal data in visitor metadata when anonymous identifiers would suffice for product analytics

Considerações de Conformidade

Collects detailed product usage data including page views, feature interactions, and user metadata. Auto-captures page URLs and click targets. In-app guides may be considered functional, but analytics tracking requires consent. EU data residency available. Configure data suppression for sensitive page elements and URLs.

Serviços Relacionados

Amplitude

Analytics

Med Amplitude

Product analytics and customer data platform. Tracks user behaviour events, builds behavioural cohorts, and provides funnel, retention, and journey analysis. Used by product teams for feature adoption analysis, experimentation, and data governance.

1 assinatura de detecção

Azure Application Insights

Analytics

High Azure Application Insights

Azure Application Insights is a performance monitoring and diagnostics service within Microsoft Azure Monitor that provides real user monitoring (RUM), application performance management (APM), and error tracking for web applications. Its JavaScript SDK collects browser-side telemetry including page load times, dependency call performance, unhandled exceptions, and user session data. Application Insights is widely deployed by enterprise organisations that use the Microsoft Azure cloud platform, particularly in financial services, healthcare, and public sector contexts. While primarily a development and operations tool, its client-side SDK collects data from end-user browsers that may constitute personal data under GDPR, placing it in scope for governance review.

3 assinaturas de detecção

Cloudflare Analytics

Analytics

Med Cloudflare Analytics

Privacy-focused web analytics from Cloudflare that measures page views and visitors without using client-side cookies or collecting personal data. Built into the Cloudflare network infrastructure, providing basic traffic metrics.

2 assinaturas de detecção

Contentsquare

Analytics

High Contentsquare

Contentsquare is a digital experience analytics platform that captures detailed user interaction data including clicks, scrolls, hovers, and session replays to provide insights into how visitors navigate websites and mobile apps. The platform uses zone-based heatmaps, journey analysis, and frustration scoring to identify UX issues and conversion bottlenecks. Following its acquisition of Hotjar in 2021, Contentsquare operates across both enterprise and SMB segments. Contentsquare's deep interaction capture makes it one of the most data-intensive analytics tags commonly deployed on regulated websites, and its ability to record detailed session behaviour requires careful governance to prevent inadvertent capture of sensitive personal data.

1 assinatura de detecção

Precisa de ajuda para governar Pendo?

Nosso diagnóstico de governança identifica lacunas de conformidade em todo o seu conjunto de tags.

Inicie seu Diagnóstico de Governança