Visão Geral
Customer service and support platform. The Zendesk Web Widget provides live chat, help centre search, and support ticket creation. Embeds a persistent widget that collects visitor information and conversation data.
Capacidades de Detecção
- Signature count
- 2
- Detection methods
- network
Impacto no Desempenho
Impacto no Desempenho
- Requisições por página
- 2
Erros Comuns
- 1 Enabling proactive chat triggers based on browsing behaviour without analytics consent
- 2 Not configuring data retention for chat transcripts containing personal data
- 3 Loading the full Zendesk widget with tracking capabilities when only the help centre component is needed
Considerações de Conformidade
The web widget provides customer support functionality — chat, ticket submission, and help centre access. As a customer support tool, it may be categorised as functional when limited to reactive support. If the widget proactively tracks browsing behaviour or triggers automated messages based on user activity, additional consent considerations apply.
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