Visão Geral
Session replay and product analytics platform, acquired by Cisco in 2023. Records user sessions with heatmaps, event tracking, and funnel analysis. Provides automatic event detection and crash reporting for web and mobile applications.
Capacidades de Detecção
- Signature count
- 2
- Detection methods
- network
Impacto no Desempenho
Impacto no Desempenho
- Tamanho do script
- 55 KB
- Requisições por página
- 2
Erros Comuns
- 1 Not configuring sensitive element masking, allowing session replays to capture personal data in forms
- 2 Treating session replay as standard analytics for consent categorisation
- 3 Deploying session recording on all pages including those handling sensitive data without targeted exclusions
Considerações de Conformidade
Records user sessions including clicks, scrolls, and form interactions. Session recordings can capture sensitive data displayed on screen. Explicit consent is required for session recording. Configure sensitive field masking and element blocking. Smartlook offers EU data processing — verify this is configured.
Serviços Relacionados
CrazyEgg
High CrazyEgg
CrazyEgg is a website optimisation tool that provides heatmaps, scroll maps, click reports, and session recordings to help organisations understand how users interact with their web pages. It captures detailed interaction data including mouse movements, click positions, and scroll depth, which is visualised through overlay reports on page screenshots. CrazyEgg is often deployed by marketing and UX teams seeking quick visual insights without the complexity of full analytics platforms. Like all session recording tools, it carries elevated data protection risk because it can inadvertently capture personal data displayed on screen or entered into form fields.
2 assinaturas de detecção
Fullstory
High Fullstory
Digital experience analytics platform providing session replay, heatmaps, and event analytics. Captures user interactions including clicks, scrolls, and form inputs to analyse user behaviour and identify friction points.
1 assinatura de detecção
Glassbox
High Glassbox
Digital experience analytics platform providing session replay, interaction maps, and struggle detection. Captures user sessions to identify UX issues, conversion blockers, and application errors across web and mobile.
1 assinatura de detecção
Hotjar
High Contentsquare (Hotjar)
Behaviour analytics platform providing session recordings, heatmaps, and on-site surveys. Captures mouse movements, clicks, scrolls, and form inputs in real time. Now part of Contentsquare. Among the highest-risk analytics tags - session recordings can inadvertently capture sensitive personal data displayed on screen.
6 assinaturas de detecção
Precisa de ajuda para governar Smartlook?
Nosso diagnóstico de governança identifica lacunas de conformidade em todo o seu conjunto de tags.
Inicie seu Diagnóstico de Governança